Refund and Returns Policy

Effective Date: 26-02-2025

At Babuvaly, we care about your child’s happiness and safety. We always strive to deliver high-quality toys that bring joy and fun. However, if there are any issues with your order, we want to make sure you have a smooth return and refund experience.

1. Conditions for Returns & Replacements

You may return your item if it meets the following conditions:

• The return request must be made within 02 days of receiving the product.
• The toy must be unused, in its original packaging, with all tags, manuals, and accessories intact, along with a picture or video proof.
• If your order included a free promotional item, it must also be returned.
• All returned products are subject to inspection and approval by the Babuvaly team before a refund or replacement is processed.
• Replacements depend on stock availability. If the toy is out of stock, you will receive a full refund.
• Shipping charges and Cash-on-Delivery fees are non-refundable.

2. Reasons for Returns & Replacements

You may request a return or replacement in the following cases:

• The toy is damaged, defective, or not as described.
• You received the wrong item.
• The toy has a manufacturing defect or missing parts.
• The product’s color, design, or size does not match what you ordered.

3. How to Return

• Contact Babuvaly Customer Care via Messenger/Facebook Page within 02 days of receiving your order.
• Our team will review your request and may ask for photo/video proof.
• Once your return is approved, we will guide you through the return process.
• After inspection, if your return reason is valid, we will proceed with a replacement or refund.

4. Refund Policy

• Refunds will only be issued after we inspect and approve the returned product.
• If the toy is not available in stock for replacement, you will receive a full refund.
• For online payments (Credit Card, Debit Card, Mobile Banking, or Bank Transfer), the refund will be credited back to the same payment method.
• If an online payment was duplicated due to a technical error, a refund will be issued.
• Refunds usually take 7–10 working days. If you don’t receive your refund within this time, please contact us via Messenger for assistance.

By shopping at Babuvaly.com, you agree to our Refund & Returns Policy. Thank you for trusting us to bring smiles to your little one’s life. 💙